Operations Manager
Full Time • Houston
Benefits:
- Company parties
- Opportunity for advancement
- Paid time off
- Training & development
About Us
1-Tom-Plumber is an independently owned and operated franchise serving the Greater Houston area. We provide professional plumbing and emergency services to residential and commercial customers. Our team is committed to quality service, operational excellence, and compliance with brand standards.
Position Summary
The Operations Manager is responsible for overseeing day-to-day operations while supporting company objectives and maintaining compliance with franchise system standards. This role partners closely with ownership to manage staff, schedules, processes, and customer service performance.
Key Responsibilities: BUT NOT Limited
- Oversee daily operations, scheduling, dispatch, and job coordination
- Supervise and support field technicians and office personnel
- Ensure work is completed in accordance with company policies and franchise standards
- Monitor operational performance, productivity, and job flow
- Address and resolve escalated customer concerns in a professional manner
- Assist with implementing and maintaining standard operating procedures
- Support hiring, onboarding, and training processes
- Ensure compliance with safety requirements, licensing, and local regulations
- Participate in after-hours or on-call operational support as required
Qualifications
- Minimum 3 years of operations or management experience (service industry or skilled trades preferred)
- Proven leadership and organizational skills
- Experience with scheduling, dispatch, and field operations
- Strong verbal and written communication skills
- Ability to work effectively in a fast-paced, service-driven environment
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Fluent in English and Spanish (required)
- Familiarity with CRM or field service management software preferred
Compensation & Benefits
- Salary commensurate with experience
- Eligibility for performance-based incentives
- Paid time off and holidays, in accordance with company policy
- Opportunities for professional growth within the franchise
Schedule
- Full-time position
- Availability for after-hours or emergency support as business needs require
Equal Employment Opportunity
1-Tom-Plumber is an equal opportunity employer. Employment decisions are based on qualifications, merit, and business needs.
Compensation: $65,000.00 - $70,000.00 per year
“We Build Careers” - Steve White, President and COO
With over 300 locations across North America and Canada, PuroClean is leading the industry in emergency property restoration services, by helping families and businesses overcome the devastating setbacks caused by water, fire, mold, biohazard, and other conditions resulting in property damage. We operate with a ‘servant-based leadership’ mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers, communities, and each other.
Culture is very important to us. We want to make sure that we are the right fit for YOU!
Apply today and join our Winning TEAM.
“We are One Team, All In, Following The PuroClean Way in the spirit of Servant Leadership”
(if you already have a resume on Indeed)
Or apply here.
Opportunity to Help People in Times of Need
Paid Training for Career Advancement
Aggressive Competitive Wages
Online Mobile Courses